Last update: June 20, 2023
Thank you for choosing Cog Design. We strive to provide the highest quality services to our customers. In the event that you are not satisfied with our services, we offer the following refund policy.
Service Eligibility:
1.1.Eligible Services: This refund policy applies to our paid services, such as website design, digital marketing campaigns and other consulting services, as specified in the service agreement or invoice provided.
1.2. Exclusions: Please note that certain services may have specific terms and conditions or be non-refundable. Any such exceptions will be clearly stated in the service agreement or invoice.
Reimbursement Requests:
2.1. Deadline: To be eligible for a refund, you must submit a refund request within 3 business days from the date of service delivery or project completion.
2.2. Justification: Refund requests must be accompanied by a detailed explanation of the reasons for your dissatisfaction with the service. We welcome your comments, as they help us to improve our offerings.
2.3. Contact: To initiate a refund request, please contact our customer service team at contact@cogdesign.net.
Evaluation and Decision:
3.1. Review: Upon receipt of your refund request, we will evaluate it based on the information provided and the terms of the service agreement.
3.2. Communication: We may contact you to obtain additional details or seek clarification on your refund request.
3.3. Decision: Our team will evaluate the validity of the refund request and determine whether a refund or alternative resolution is appropriate. We will notify you of our decision within a reasonable time.
Reimbursement Options:
Partial Refunds: In some cases, we may offer partial refunds depending on the degree of dissatisfaction or the nature of the service provided.
Alternative Resolution: Depending on the circumstances, we may offer alternative resolutions, such as providing additional services, making necessary adjustments or offering credits for future services.
Refund Processing: If a refund is approved, we will process the refund within [insert timeframe] using the original payment method used for the purchase.
Non-Refundable Circumstances:
5.1. Change of Opinion: No refunds will be provided for services where you have simply changed your mind or no longer require the service.
5.1.Completed Services: Once a service has been delivered or a project has been completed according to the agreed terms, refunds may not be applicable unless exceptional circumstances exist.
Contact us:
If you have any questions or concerns regarding our refund policy, please contact our customer service team at contact@cogdesign.net. We will be pleased to help you.
Please note that this refund policy is subject to change without notice. The most current version will be posted on our website.
By using our services, you acknowledge that you have read, understand and agree to the terms of this Refund Policy.
